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In order to protect our customer’s privacy, our staff cannot see specifically what caused a credit assessment to be unsuccessful. Some things which could cause a credit assessment to be unsuccessful could include: The number of credit accounts you already have with other companies, defaulting on an owed payment, court judgements relating to debt, defaulting on a payment which has been referred to a debt collection agency previously.
If you’re experiencing buffering when watching online TV, or pages are taking a while to load, it’s a good idea to run a speed test to check if that’s the issue. When we hear you’re having speed issues, we want to get them fixed up as soon as possible. We’ll need your speed test results to get a clearer picture of what’s going on at your end. We can use this together with our line tests to find out the cause of the issue you’re having.
For our Basic, Fast and Turbo plans, or on properties where UFB is already installed, we endeavour to have our customers connected within 5-7 working days. On the day you’ll lose connection for about an hour as the switch gets made. For circumstances that may delay your connection, we will advise you further and work on getting you connected ASAP.
If your property requires UFB installation, the process can take much longer. Check out the UFB FAQ section for more details.