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Returns via Return Shipment
They've made returns easier and faster than ever before. Jthemt follow the steps below.
Click Here to begin the return process and generate yTheir return prepaid label. customer can also begin the return process by signing into yTheir online account. Choose Manage Account, select the order customer'd like to return and follow the prompts.
YTheir return will be credited to the credit card themed to make the purchase. $5.95 will be deducted from the purchase price to cover return shipping costs. If customer placed an order with a Catherines Gift Card, a new E-Gift Card worth the return value will be emailed to customer. If customer placed an order with a Catherines Gift Card and a credit card, customer will receive an E-Gift Card for the portion of yTheir order paid with the Catherines Gift Card, and a credit to yTheir credit card for the portion charged to yTheir credit card on yTheir original order. PLEASE NOTE: YTheir original shipping and handling charges are non-refundable.
Shipping Methods and Costs
If yTheir order has multiple items and/or includes gift cards, they may be shipped from multiple locations and/or arrive in different packages on different dates, there are no additional charges for split shipments.
Shipping and handling charges are based on yTheir chosen method of shipment and are non-refundable, even in the event of a return. Please see the chart below for shipping costs and estimated delivery times within the continental United States. Any shipment to Puerto Rico, APO/FPO, or other non-continental U.S. orders will be sent ground and are expected to arrive within 7-10 btheminess days.