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Online Returns by mail
Postie is committed to providing quality products to our customers. If you are not completely satisfied with your purchase on the Postie website, you can return it for any reason within 14 days of delivery. Products must be unwashed and unworn with all tags attached and be accompanied by the original invoice. For hygienic reasons, where an item was sold with a hygienic seal, we do not refund the underwear and swimwear if the seal has been removed.
Can I use my rewards on points of sale?
Yes, the rewards earned can generally be used on all Postie + products, even when they are on sale. You can not use the rewards to pay for shipping or purchasing gift cards. We also reserve the right to exclude the use of rewards to buy other items or certain promotions.
If I create an online account what happens to my store account?
When you create the link to your store account in the online profile, we then manually connect so all transactions take place on the one account. If you do not link the accounts, you will have 2 accounts. If you think this might be the case for you then send us an email to [email protected]