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Their Returns Policy forms part of, and mthemt be read in conjunction with, their Terms and Conditions of Sale. they reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 26/06/14. It is important that customer check ytheir order or items upon receipt and always before theme. If any errors occur or issues arise then these need to be reported to them immediately so that they can investigate. Before attempting to return an order customer will need to contact their customer service team to request a returns authorisation number. Without this number it can be difficult to process ytheir return meaning that the process may take longer.
Customer have the right to cancel this contract within 14 days without giving reason.
The cancellation period will expire after 14 days from the day on which customer acquire, or a third party other than the carrier and indicated by customer acquires physical possession of the goods.
To exercise the right to cancel, customer mthemt inform them of ytheir decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in ytheir account or a letter sent by post). customer may theme the example model cancellation form below, but it is not obligatory.
Please ensure that the items customer are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.